Privacy Policy — bd35 Bangladesh
Your privacy matters to us. This Privacy Policy explains exactly what personal data bd35 collects from players in Bangladesh, how that data is used, how it is protected, and what rights you hold over your own information. We are committed to handling your data with transparency and care.
Privacy at a Glance
A summary of the six key pillars of bd35's approach to protecting your personal data. Full details for each topic are covered in the relevant sections below.
bd35 collects only the data strictly necessary to operate your account, verify your identity, and process payments in Bangladeshi Taka via bKash, Nagad, Rocket, and other accepted channels.
All data transmitted between your device and bd35's servers is protected by TLS/SSL encryption. Account passwords are stored as salted hashes and are never accessible in plain text by any bd35 staff member.
bd35 never sells or rents your personal data to third-party marketing companies or advertising networks. Data shared with service partners is limited to what is operationally necessary and governed by strict agreements.
You have the right to access, correct, and request deletion of your personal data held by bd35. Submit a data rights request at any time via [email protected] and we will respond within a reasonable timeframe.
bd35 uses cookies and similar tracking technologies solely to keep you logged in, remember your preferences, and analyse aggregate platform usage. No behavioural advertising cookies are deployed on bd35.im.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, meet regulatory obligations, or resolve disputes. Inactive account data is reviewed and purged on a scheduled basis.
1. Data We Collect
bd35 collects personal data from you in several ways — directly when you register or transact, automatically as you use the platform, and occasionally from third-party verification services.
1.1 Registration Data
When you create a bd35 account, we collect your full legal name, date of birth, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh), email address, and mobile phone number. This information is required to create and manage your account, verify your identity, and comply with our age verification requirements (18+ only).
1.2 Identity Verification Data
To comply with our Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, bd35 may request copies of government-issued identity documents, including your National Identity Card (NID), passport, driver's licence, or birth certificate. These documents are stored securely and used exclusively for verification purposes.
1.3 Financial and Transaction Data
When you make a deposit or withdrawal, bd35 collects data about the transaction, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), the transaction amount in Bangladeshi Taka (৳), the date and time of the transaction, and the transaction reference number issued by the payment provider. bd35 does not store full bKash or Nagad account credentials — payment authentication is handled directly by the respective payment provider.
1.4 Gaming and Betting Activity Data
bd35 automatically records your gaming and betting activity on the platform, including the games played, bet amounts, win/loss outcomes, session durations, and the timing of gameplay sessions. This data is used to operate your account, calculate your balance, detect problem gambling indicators, and identify suspicious activity patterns that may indicate fraud or rule violations.
1.5 Technical and Device Data
When you access bd35.im, our systems automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, language preferences, and the URLs of pages visited within the platform. This data is used to optimise platform performance across the range of devices used by Bangladeshi players and to detect unauthorised access attempts.
1.6 Communications Data
When you contact bd35 via email, live chat, or any other support channel, we retain a record of that communication, including your name, contact details, the content of the message, and the date and time of correspondence. These records are used to resolve your query, train support staff, and maintain a history of account-related decisions.
2. How We Use Your Data
bd35 processes your personal data only for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected.
2.1 Account Operation and Service Delivery
The primary purpose for which bd35 collects and processes your personal data is to operate your account and deliver the services you have requested — including maintaining your account balance, processing deposits and withdrawals in Bangladeshi Taka, recording your gameplay history, and providing customer support. Without this data, bd35 cannot provide its services to you.
2.2 Identity Verification and Fraud Prevention
bd35 uses your identity and financial data to verify your age (18+), confirm your identity before processing significant withdrawals, detect duplicate accounts, identify fraud patterns, and prevent money laundering. These processing activities are essential for the integrity and security of the platform and for the protection of all players.
2.3 Responsible Gaming Monitoring
bd35 uses gameplay activity data — including session length, betting frequency, deposit amounts, and loss patterns — to identify players who may be exhibiting signs of problem gambling. Where such patterns are detected, bd35's responsible gaming team may reach out proactively to offer support resources or apply protective account limits. This processing is carried out in the interest of player welfare and platform integrity.
2.4 Legal and Regulatory Compliance
bd35 may be required by law or legal process to collect, retain, or disclose certain categories of personal data. This includes retention of transaction records for anti-money laundering purposes, responding to valid legal requests from Bangladeshi authorities, and maintaining records sufficient to demonstrate compliance with age verification obligations.
2.5 Platform Improvement and Analytics
bd35 uses aggregated and anonymised technical data to analyse platform performance, understand how players navigate the site, identify technical issues, and improve the overall user experience. Individual player identities are not used in aggregate analytics — data is processed at a cohort level only.
2.6 Promotional Communications
If you have opted in to marketing communications during registration or via your account settings, bd35 may use your contact details to send you information about seasonal promotions — such as those tied to Pohela Boishakh, Eid festivals, BPL season, and T20 World Cup events — as well as new game launches, deposit bonus offers, and platform updates. You may opt out of marketing communications at any time by contacting [email protected] or updating your account notification preferences.
-
1Account Management Running your player account, processing deposits and withdrawals, tracking your balance in Bangladeshi Taka.
-
2Identity & Age Verification Confirming you are 18+, verifying your identity before large withdrawals, preventing duplicate accounts.
-
3Fraud & AML Screening Detecting suspicious transaction patterns, preventing money laundering, protecting other players on the platform.
-
4Responsible Gaming Monitoring gameplay patterns to identify problem gambling indicators and offering timely support interventions.
-
5Legal Compliance Meeting record-keeping obligations, responding to lawful requests, maintaining audit trails.
-
6Platform Analytics Improving site performance and user experience using anonymised, aggregated usage data.
-
7Optional Marketing Sending promotional offers to players who have opted in — BPL promos, Eid bonuses, new game alerts.
3. Data Sharing & Disclosure
bd35 does not sell your personal data. In limited, defined circumstances, we share data with trusted partners and authorities as described below.
3.1 Payment Service Providers
To process your deposits and withdrawals, bd35 shares the minimum necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. This includes your registered mobile number or account identifier and the transaction amount in Bangladeshi Taka. bd35 does not share more data than is strictly required to complete the transaction. Each payment provider operates under its own privacy policy with respect to the data it receives.
3.2 Game Technology Providers
Some casino games hosted on bd35 are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play these games, your account identifier and gameplay session data may be transmitted to the relevant game provider's servers for the purpose of running the game, recording the outcome, and settling your bet. These providers are contractually prohibited from using your data for any purpose other than delivering the game to you.
3.3 Identity Verification Partners
bd35 may use trusted third-party identity verification services to assist with document validation and age checks where automated verification is required. Data shared with these partners is limited to the documents or data fields necessary for the specific verification task and is not retained by those partners beyond the verification process.
3.4 Legal Authorities
bd35 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction in response to a lawful request, court order, or legal obligation. In such cases, bd35 will disclose only the minimum data necessary to comply with the legal requirement and will, where legally permitted, notify the relevant player that a disclosure has been made.
3.5 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of bd35's business assets, personal data held by bd35 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any material change to this Privacy Policy that results from it.
5. Data Security & Storage
bd35 applies a layered security approach to protect your personal data against unauthorised access, loss, alteration, or disclosure.
5.1 Encryption in Transit
All data transmitted between your device and bd35's servers is encrypted using TLS (Transport Layer Security). This means that your login credentials, account data, and payment details cannot be intercepted in a readable form while in transit across the internet. bd35.im enforces HTTPS on all pages and does not permit unencrypted HTTP connections to any authenticated area of the platform.
5.2 Encryption at Rest
Sensitive personal data stored on bd35's servers — including identity documents submitted for KYC verification and financial transaction records — is encrypted at rest using industry-standard encryption. Account passwords are stored as salted cryptographic hashes and are never stored or transmitted in plain text. No bd35 staff member can retrieve your password; if you lose your password, a reset process via your registered mobile number or email address is the only recovery method.
5.3 Access Controls
Access to systems that hold player personal data is restricted to bd35 personnel with a legitimate operational need to access that data. Access is governed by role-based permissions and is logged for audit purposes. Support staff can view the minimum data necessary to assist with your query but cannot access your full financial history or identity documents without supervisory authorisation.
5.4 Security Incident Response
In the event of a confirmed security breach affecting your personal data, bd35 will take immediate steps to contain the breach, assess the scope of impact, and notify affected players via their registered contact details within a reasonable timeframe. bd35 will also take corrective action to prevent recurrence of the incident and will cooperate fully with any investigation by relevant authorities.
6. Your Privacy Rights
As a bd35 player, you hold specific rights over the personal data we hold about you. bd35 is committed to honouring these rights promptly and without unnecessary friction.
To exercise any of the rights listed below, contact bd35's support team at [email protected] with the subject line "Data Rights Request" and your registered account details. bd35 will verify your identity before processing any data rights request and will respond within a reasonable timeframe. There is no fee charged for exercising your data rights in good faith.
Please note that certain rights are subject to limitations where bd35 has a legal obligation to retain data (for example, transaction records required for anti-money laundering compliance cannot be deleted on request while that obligation exists). bd35 will explain any such limitations clearly when responding to your request.
7. Data Retention Policy
bd35 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to meet applicable legal obligations.
7.1 Active Account Data
While your bd35 account remains active, we retain all personal data associated with it — including registration data, transaction history, gameplay records, and communications — as this data is necessary for the ongoing operation of your account and the provision of our services.
7.2 Post-Closure Retention
Following the closure of your bd35 account — whether at your request or by bd35's decision — certain categories of personal data are retained for defined periods to meet legal and regulatory obligations. Transaction records and identity verification documents are retained for a period consistent with applicable anti-money laundering obligations. Communications related to dispute resolution or account decisions are retained for a reasonable period to support any subsequent review or legal process.
7.3 Inactive Account Review
Accounts with a zero balance that have been inactive for more than 12 consecutive months are reviewed on a scheduled basis. Where no legal obligation requires retention of the associated data, bd35 will anonymise or delete that data. Players with inactive accounts may receive a notification before data deletion occurs, giving them the opportunity to reactivate their account if they wish to continue using bd35.
7.4 Marketing Data
If you have opted in to marketing communications, your contact details used for that purpose are retained until you opt out or request deletion. Upon receiving a valid opt-out or deletion request for marketing data, bd35 will suppress your details from marketing lists promptly.
8. Changes to This Policy
bd35 reserves the right to update this Privacy Policy at any time. When we do, we will notify players clearly and update the effective date at the top of this document.
8.1 How We Notify You of Changes
When bd35 makes a material change to this Privacy Policy — meaning a change that affects how your data is collected, used, or shared in a significant way — we will notify registered players via their registered email address or via a prominent notice displayed on bd35.im upon their next login. The updated policy will take effect on the date stated in the notification, giving you sufficient time to review the changes before they apply to you.
8.2 Minor and Administrative Changes
Minor changes — such as corrections to spelling or grammar, clarifications that do not alter the substantive meaning of any provision, or updates to contact details — may be made without individual notification. The effective date at the top of this document will be updated to reflect even minor revisions, so you can always identify when the most recent change was made.
8.3 Continued Use as Acceptance
Your continued use of the bd35 platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with a revised Privacy Policy, you should stop using bd35 and may request closure of your account by contacting [email protected]. Exercising your right to erasure will be subject to the data retention obligations described in Section 7.
8.4 Version History
bd35 maintains an internal record of all previous versions of this Privacy Policy. If you wish to review an earlier version, or if you have a query about how a specific change affects data that was collected under a previous version of this policy, please contact [email protected] with your request and we will provide the relevant information.
Your Data Is Safe With bd35
Now that you have reviewed our Privacy Policy, explore everything bd35 has to offer — from live cricket betting and 300+ casino games to instant Taka deposits via bKash and Nagad. Your data stays protected every step of the way.
Also see: Terms & Conditions | Responsible Gaming | About Us